All claims are routed through the IAS ClaimCare^® center in San Antonio, Texas and entered into our robust, online claim management system. Our claim system and call center provide 24x7x365 availability and nationwide coverage.

IAS ClaimCare^® Customer Service Representatives (CSRs) have instant access to relevant claim and policyholder information, and they initiate contact with your policyholders immediately after receiving the assigned claim. IAS ClaimCare^® CSRs are hired for their ability to respond professionally and compassionately. From first contact through the adjustment and settlement process, your policyholders receive timely response, proactive communication, and supportive guidance.

You gain 24-hour, real-time Web-based access to the IAS ClaimCare^® system for claim monitoring, communicating with adjusters, making assignments, retrieving contact information, and reporting. Through IAS ClaimCare^®, you see what we see.

You are assigned a dedicated Client Team Leader, who helps ensure claim adjustment consistency and quality. Team Leaders manage your team of IAS claims adjusters and facilitate continuous policyholder communication. When claims are completed, they are reviewed for quality by IAS management before being finalized.

IAS also supports integration with your existing systems to accelerate claim distribution management. Our technical staff is highly skilled, with extensive experience in mapping and integrating disparate client claim systems to ours for streamlining claim logistics.