IAS has earned one of the best reputations for high-quality, rapid response to catastrophes over the past 30 years. IAS CatCrew^® is a dedicated team of adjusters and managers who are specifically selected for their catastrophe training, experience, and qualifications.

IAS CatCrew^® has delivered expert, on-scene claims management for more than 100 disasters across the U.S., including:

• Hurricanes
• Tornadoes
• Earthquakes
• Hail
• Floods

Our CAT adjusters are carefully screened for their experience and policy expertise, and they receive thorough background checks. Once chosen, they also are reviewed regularly to assess their knowledge of coverage and work product, and to ensure the highest possible levels of proficiency.

We don’t wait for a disaster to hit. Instead, we pre-plan with each of our clients to assure that when a catastrophe hits, our field adjusters are current in their knowledge, and that they already have the correct policy information and handling guidelines when claims are disbursed. As a result, we can deploy teams to a catastrophe location faster and handle claims more efficiently:

• Pre-screened, qualified adjusters deployed within 24 to 48 hours
• On-site control center established within 48 hours
• Pre-arranged communications links with IAS ClaimCare^® ensure continuous communication with clients, adjusters, and policyholders

Pre-planning and extensive claim adjuster reviews enable IAS to quickly dispatch a team that has the specific expertise required by your company. If necessary, we will also deliver training to a storm site to assist adjusters on location and help ensure that any new or specific adjusting requirements are applied consistently for all of your policyholders.

The backbone of our IAS Catastrophe Services is IAS ClaimCare^®– The industry’s most comprehensive approach to claims management. IAS ClaimCare^® hours of operation are customized to meet the demands of each catastrophe for ensuring the effective performance during peak crisis times:

• IAS ClaimCare^®center operations always ready for delivering timely and consistent service
• Web-based claim system always available for you and adjusters to log in, assign claims, send email messages, write or review notes, review claims status, and produce management reports